Prosperity Home Mortgage Achieves Top Recognition for Customer Satisfaction

FAIRFAX, Va.--(BUSINESS WIRE)--Nov. 13, 2024-- Prosperity Home Mortgage, LLC (“Prosperity”), one of the nation’s leading full-service mortgage bankers specializing in residential and refinance loans, has earned the #1 ranking in the J.D. Power2024 U.S. Mortgage Origination Satisfaction Study. This prestigious honor underscores Prosperity’s dedication to delivering an exceptional customer experience in every mortgage journey.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241113946445/en/

Justin Messer, President and CEO, Prosperity Home Mortgage leads the #1 Ranked Company for Customer Satisfaction among Mortgage Origination Companies in the J.D. Power 2024 U.S. Mortgage Origination Satisfaction Study (Photo: Business Wire)

Prosperity’s customer-first approach reflects our commitment to personalizing the mortgage experience and enhancing transparency throughout the process—a complex transaction that impacts customers’ lives and futures. By actively listening to customer feedback, Prosperity continues to strengthen its commitment to service, excellence, and innovation in mortgage banking.

“Our #1 ranking by J.D. Power is so meaningful because it reflects our customers' trust and satisfaction in Prosperity and our people," said Justin Messer, CEO of Prosperity. "While we’ve fully digitized and streamlined the mortgage process, our team has never lost sight of the fact that buying or refinancing a home remains a very human process. By combining best-in-class, trusted advisors with a seamless digital experience, we have created the most satisfying customer experience in the mortgage industry."

About Prosperity Home Mortgage, LLC

Prosperity Home Mortgage, LLC is a full-service mortgage banker specializing in residential and refinance loans. A subsidiary of HomeServices of America, a Berkshire Hathaway affiliate, Prosperity operates in 49 jurisdictions and, in 2023, funded nearly $7 billion in production. With over 500 Mortgage Consultants, Prosperity Home Mortgage is dedicated to providing financing solutions that make a positive difference in the lives of customers and the communities it serves. For more information, visit https://www.phmloans.com.

About HomeServices of America

HomeServices of America is the country’s largest residential real estate brokerage company, based on closed transactions, and through its operating companies, one of the country's premier providers of homeownership services, including brokerage, mortgage, franchising, title, escrow, insurance, and relocation services. HomeServices of America is the owner of the Berkshire Hathaway HomeServices global franchise network. HomeServices is owned by Berkshire Hathaway Energy, a consolidated subsidiary of Berkshire Hathaway Inc. HomeServices’ operating companies offer integrated real estate services, including brokerage services, mortgage originations, title and closing services, property and casualty insurance, home warranties, and other homeownership services. Visit www.homeservices.com.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241113946445/en/

Media Contact:
Prosperity Home Mortgage

Emmaline Childs
Marketing Communication Manager
Emma.childs@PHMLoans.com
media@phmloans.com

Source: Prosperity Home Mortgage, LLC