Dedicated Support from SCE Available to Help Make Claim Submissions Easy for Wildfire Recovery Compensation Program
Payments continue, resources available to enable more Fast Pay offers.
Community members asked for more frequent updates on the program and wildfire recovery efforts. This update is part of our commitment to keep them informed.
When the program launched on
“It’s been a challenging, trying year for the community,” said
Claimants can access a wide range of support options tailored to their needs, including:
- Online Resources: Access detailed guidance, sample offers and frequently asked questions in English and Spanish on the Wildfire Recovery Compensation Program webpage.
-
One-on-
One Support in Multiple Languages. Connect with trained team members at 888-912-8528.-
Monday to Friday,
7 a.m. to 7 p.m. , and Saturday,8 a.m. to 5 p.m. Dec. 24 ,Dec. 26 andDec. 31 :7 a.m. to 1 p.m. Christmas Day and New Year’s Day: closed
-
Monday to Friday,
- In-Person Appointments: Schedule face-to-face support by calling 888-912-8528, also available in multiple languages.
The company is dedicated to helping the community recover. Over 18,000 properties are eligible. As of noon on
- Callers receiving one-on-one support: 2,445
- In-person sessions booked: 215
- Total claims submitted: 1,669
- Percentage of claims submitted by plaintiffs’ attorneys: 22%
- Number of claimants and household members involved: 3,650
- Offers extended: 45
- Payments made: 8
On average, it takes just over 90 minutes to complete the claim form. In-person appointments are available to guide claimants through the requirements and help them get started. Participation in the program is completely voluntary.
There are many forms of compensation available through the program, including support for renters and owners to compensate for displacement and temporary housing. In fact, one of the updates to the program was a 17% increase to the monthly fair rental value calculation. It’s one of multiple compensation components included as part of an offer.
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