OpenText IT Management Platform Achieves FedRAMP® Authorization
New FedRAMP authorized solution provides government organizations a simpler way to deliver IT services
Public sector organizations face a number of significant challenges when delivering IT services including a reliance on aging legacy systems, high service demands and expectations, as well as resource and budget constraints. According to a survey by Forrester Research, 78% of public sector organizations consider ITSM solutions crucial for delivering on their digital transformation goals. Implementing advanced ITSM solutions helps streamline operations, reduce downtime, and enhance the overall effectiveness of IT systems by providing structured frameworks for managing incidents, problems, and changes. This all results in improved service quality and response times, which are crucial for meeting the high expectations of public service users. Additionally, effective IT service management helps in optimizing resource use and minimizing costs, making it a valuable investment for maintaining transparency and accountability in government operations.
OpenText ITMX includes Service Management Automation X (SMAX), Asset Management X (AMX), Universal Discovery and CMDB (UCMDB), and Project and Portfolio Management (PPM).
"The availability of FedRAMP authorized IT service management cloud solutions from
"The biggest challenge for government agencies to achieve their digital potential is security concerns," said
OpenText ITMX key capabilities include:
- Single intuitive self-service portal for IT Service Management, AI-driven support, and a mobile app for empowering users and reducing service desk costs.
- Codeless configurations, ITIL-certified processes, plus technology-agnostic workflow and process automation to boost IT productivity while reducing complexity.
- Powerful discovery of traditional IT assets and cloud services, change-risk analysis and IT asset and software license management to reduce risks and control costs.
- Investment and strategy alignment through a top-down and bottom-up analytics approach to application portfolio and project management.
In addition to ITMX, two other
- Fortify on Demand delivers comprehensive static, dynamic and open source application security testing across the modern software development lifecycle. Fortify allows agencies to perform automated software composition analysis to identify open-source components and other third-party software in an application, generate Software Bill of Materials and take control over the security of their software supply chain.
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OpenText Cloud for Government combines content capture, storage and document organization with archiving, records management and imaging on a FedRAMP-compliant platform. The OpenText Cloud for Government offering includes OpenText Content Management Platform and OpenText Process Automation, two core business applications within the OpenText Content Services information management portfolio.
More Information
- Read this quick overview about all of
OpenText products currently authorized. - To learn more about OpenText FedRAMP offerings, visit the
FedRAMP Marketplace . - Find out about IT Service Management Automation at SMAX24.
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