The Hackett Group Announces 2024 Digital Award Winners
3M, MTN Group, IBM,
The 2024 Digital Award winners and their win categories are: 3M (Order-to-Cash), MTN Group (Source-to-Purchase), IBM (Plan-to-Results),
“This year, the quality of the applications received was exceptional,” said
Key trends highlighted by Kumar and the other judges include:
- Robotic process automation, intelligent data extraction and other elements of the hyper-automation fabric are becoming increasingly common.
- Generative AI (Gen AI) is quickly moving from the proof-of-concept stage to the adoption stage, evidenced by its use by numerous 2024 Digital Award winners.
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Automation centers of excellence are building containerized automation solutions using a modular architecture that can be used in multiple use cases – “almost like
LEGO blocks” – Kumar said.
- Digitalization is accelerating. “The speed and agility with which these solutions are being developed continues to impress us. We believe this is the beginning of the exponential growth phase,” Kumar said.
“There is no doubt that the pace of change continues to accelerate,” said
The following abstracts are drawn from the applications submitted by these 2024 Digital Award winners:
3M – Winner, Order-to-Cash – Email Complaint Automation: CIR Double Down
3M was selected as the Order-to-Cash winner for its investment automation and an AI-powered assistant that’s revolutionized its customer issue handling. Issues successfully triaged through the system save at least eight minutes per case compared to those not handled by automation.
MTN Group – Winner, Source-to-Purchase – Compliance Passport
MTN Group, a leading African telecommunications conglomerate, has been recognized for its innovative Compliance Passport solution with the prestigious Source-to-Purchase award. Developed entirely in-house by the Procurement Excellence team, the compliance Passport revolutionizes procurement risk management. The Compliance Passport generates a risk cube, enabling predictive risk assessment and ensuring robust procurement governance across MTN’s entire supplier database. By aggregating and processing data from multiple enterprise resource planning systems and integrating external data sources – such as sanctions lists, adverse media reporting and politically exposed person databases – the Compliance Passport provides a comprehensive 360-degree view of the supplier network. This ensures no critical information is overlooked, significantly enhancing MTN’s due diligence process. Furthermore, the Compliance Passport has delivered a remarkable 95% reduction in supplier due diligence and onboarding cycle time, streamlining the procurement process and driving efficiency.
IBM – Winner, Plan-to-Results – IBM AI-Driven Insights for Enterprise Performance Management
IBM was chosen as the Plan-to-Results winner for its enterprise performance management initiative, which consolidated numerous information management and reporting environments into a single insights and analytics platform. It also uses several different AI solutions, including a Gen AI chatbot (AskEPM), to answer questions and describe business insights. IBM saves millions of hours a year formerly spent on sourcing, organizing and integrating data, delivering hundreds of millions in business value.
Johnson & Johnson – Winner, GBS Service Desk – JAIDA: Convo AI and Gen AI
J&J was chosen as this year’s GBS Service Desk winner for its JAIDA Conversational and Generative AI solution. JAIDA – a multilingual platform – utilizes AI to engage employees in conversations, answering human resources, payroll, benefits, procurement, and expense reporting questions. To date, JAIDA has engaged in over 17,000 conversations, answering successfully 80% of the time, delivering an estimated 200+% return on investment over the past three years.
Intermountain Health – Winner, Talent Acquisition – Improving Talent Acquisition With Gen AI
Intermountain Health was selected as the Talent Acquisition winner for its reimagined and Gen AI-powered talent acquisition process. The Intermountain team used automation and Gen AI capability to redesign, streamline, and automate tasks, freeing staff to focus on higher-value activities, including career development. They have reduced position time-to-fill from 65 to 35 days, eliminated their need and dependency on outside recruiters, and realized cost savings benefits of over 2,000%.
WNS – Winner, Talent Management – TalentTurf™: Empowering Next-Gen Workforce With AI-Powered Performance Engagement
This year’s Talent Management winner – WNS – was chosen for its TalentTurf solution. Rapid digital transformation and the growing millennial workforce constantly create a need for organizations to redefine their work culture to align closely with business goals. WNS TalentTurf is a people-first engagement platform that moves the needle from performance reviews and management to insights-led performance conversations. TalentTurf’s impressive success in its first year is a testament to WNS’ strategic investment and commitment to innovation. By reducing the performance review cycle time by 47% and boosting employee engagement scores from 3.6/5 to 4.3/5, we’ve achieved a remarkable 600% return on investment. Our solution has saved 24 to 120 person-hours annually per stakeholder and eliminated the system expenditure on performance management product license costs for 40,000 to 50,000 employees. This success underscores our commitment to leveraging innovation and technology to drive significant value for our clients and stakeholders.
Micron Technology, Inc. – Winner, Purchase-to-Pay – Micron’s Global Procurement AI Journey – Intelligent Assistant Front Door
Micron Technology won this year’s Purchase-to-Pay award for its Intelligent Assistant Front Door solution. The Intelligent Assistant Front Door is an AI-powered conversational bot that provides a one-stop experience for procurement’s stakeholder interface, inquiries and actions. It automates source-to-pay tasks, executes workflows and provides employees with real-time updates. Micron procurement projects that its employees will spend approximately 40% less time on inquiries, approximately 20% less time waiting on purchase orders and benefit from approximately 15% time improvement in invoice reconciliation. Micron’s procurement team estimates employees have saved thousands of hours through the Intelligent Assistant Front Door’s use and have realized a 40% return on investment in the initial first year of implementation.
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