Intuit Pioneers Done-for-You Future for Consumers and Businesses with Agentic AI
Company's early investments in Generative AI Operating System and AI-driven expert platform innovations accelerate delivery of agentic AI experiences
“Agentic AI represents a transformative leap in technology, with the potential to unlock unprecedented levels of efficiency for our customers, human experts, and developers,” said
Initial agentic AI capabilities will be available starting in December, with additional use cases rolling out throughout 2025 across the company’s platform and products. For consumers, businesses, and experts, Intuit agentic AI use cases will eliminate routine tasks so they can focus on higher value activities. Agentic AI workflows will dynamically determine the right sequence of operations, executed by specialized AI agents to achieve goals and complete tasks autonomously, with human direction and oversight. This is another giant step towards done-for-you experiences, fueling the success of consumers and businesses. For example:
- Automating cash flow management tasks - agentic AI-powered workflows are in production now in limited release for dynamically processing accounts receivable and accounts payable (AR/AP) tasks. This includes processing of relevant customer artifacts, including user-submitted images, documents, and emails, and then orchestrating any necessary follow-up AR/AP specific actions to specialized AI agents (e.g., invoice processing agent, bill creation agent) for the customer’s review. These AI agents handle specific tasks, completing the customer's workflow with precision and efficiency. By automating routine administrative activities, the business owner can focus on what matters most: growing their business. This capability is expected to be generally available in late 2024.
- Streamlining small business customer speed-to-benefit - agentic AI systems with specialized agents will rapidly enable new customers to realize immediate benefits of Intuit’s products. One example of this is an onboarding agent that searches for and automatically populates publicly available information about a customer’s business during onboarding to minimize manual data entry, save time, and enable them to experience product benefits faster. This capability is expected to be in production in early 2025.
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Blending the best of developer expertise with agentic AI - agentic AI is creating unprecedented levels of efficiency and velocity for developers and experts. One example of an agentic AI use case is automated conversion of annual
U.S. and state tax code updates into tax content for review by Intuit developers and experts (tax and bookkeeping). This capability will begin to roll out in early 2025 for the upcoming tax season. - Dynamically providing personalized answers and insights - an advanced conversational system sitting on top of Intuit’s platform will power rich and responsive customer engagements across a variety of topics via a collection of specialized AI agents, mapped to various underlying platform capabilities. For example, answering product help questions, providing finance and compliance information (e.g., when taxes are due), producing reports and insights about how a small business is operating, and assisting with guidance and brainstorming. This capability is expected to begin rolling out by mid-2025.
Intuit is actively exploring new experiences ideally suited for agentic AI to address complex business workflows, among them: a collection of customizable agents equipped to manage a breadth of tasks across the company’s platform and products (tax, accounting, marketing, personal finance).
The power of
Over the past 15 months, Intuit has built the foundation for accelerated development of agentic AI experiences with its proprietary
A combination of Intuit’s GenRuntime framework in
How Intuit is harnessing the power of data and AI for customers
For more than a decade, Intuit’s robust data and AI capabilities have been foundational to the company’s success as a fintech industry leader and technology innovator. Introduced in
Built with Intuit’s proprietary
A strong commitment to responsible AI and data stewardship
Intuit’s AI-driven expert platform and products are built in keeping with the company’s commitment to data privacy, security, and responsible AI governance. Intuit safeguards customer data and protects privacy using industry-leading technology and practices, and adheres to responsible AI principles that guide how the company operates and scales its AI-driven expert platform with its customers' best interests in mind. Intuit is also a member of the
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Learn more about Intuit’s AI-driven expert platform innovations on
About Intuit
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Please visit us at Intuit.com and find us on social for the latest information about Intuit and our products and services.
Forward Looking Statements
In this press release, we announce plans or intentions regarding functionality that is not yet delivered. These statements do not represent an obligation to deliver this functionality to customers and should not be relied on in making a purchasing decision or an investment decision.
This press release contains forward-looking statements, including expectations regarding: our prospects for the business in FY25 and beyond; demand for our products; changes to our products, including the continuing use of data and incorporation of AI, and their impact on our business; availability of our offerings; and the impact of our strategic decisions on our business.
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More details about these and other risks that may impact our business are included in our Form 10-K for fiscal 2024 and in our other
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