WELL Health Announces Positive Findings from AI Scribe Evaluation Study Conducted by OntarioMD
- OntarioMD's independent study of AI scribes, which included WELL's AI Voice solution and several others, found over a 70% reduction in time spent on patient encounter documentation, allowing physicians more time for patient care.
- 82.3% of primary care providers expressed a desire to continue using AI scribes long-term due to improvements in workflow efficiency and reduced after-hours documentation.
- The study revealed an average decrease of 3.5-minute reduction in time spent on administrative tasks per patient encounter, highlighting the potential of AI scribes to ease administrative burdens and enhance practice efficiency.
The study, which involved testing several AI scribes, including WELL's AI Voice (WAIV) solution, with 152 primary care providers across
- 70%+ reduction in time spent on patient encounter documentation was reported by primary care providers.
- 73% of PCPs stated that the benefits of AI scribes outweighed any inconveniences.
- 82.3% of PCPs indicated they would continue using AI scribes in their practice for the long term.
These results underscore the growing recognition of AI as a valuable tool for physicians, offering much-needed relief from the time-consuming administrative tasks that often detract from patient care. PCPs reported that the use of AI scribes allowed them to spend more time with patients, with 62.5% reporting improved patient interaction during simple appointments, and 78.9% indicating more time was available for complex cases.
The study also revealed the profound impact of AI scribes on reducing administrative burden and physician burnout:
- On average, PCPs who used AI scribes reported 3.5-minute reduction in time spent on administrative tasks per patient encounter, which translates to approximately 2 hours per day.
- 68.4% of PCPs reported a notable decrease in administrative burden, and 55.3% experienced less stress or burnout.
- Additionally, nearly half of the PCPs reported minimal to no after-hours documentation following the adoption of AI scribes.
This reduction in cognitive load not only benefits physicians but also enhances the patient experience. With less time spent on administrative tasks, physicians are able to focus more on building engagement and rapport with patients, which was noted as a key benefit in the study findings. Furthermore, the reduction in after-hours documentation improved work-life balance, with 58.6% of PCPs reporting higher job satisfaction and professional fulfillment.
OntarioMD's independent AI Scribe Evaluation Study plays a crucial role in underscoring the urgent need for technologies that can reduce the administrative burden on primary care physicians. As a trusted third-party for advising Ontario PCPs on digital health tools, OntarioMD's findings highlight the significant benefits of AI scribe solutions in freeing up valuable time that physicians can dedicate to patient care. With family physicians spending up to 19 hours a week on paperwork, the need for effective solutions has never been greater. OntarioMD, along with
"The findings from the AI Scribe Evaluation Study are very encouraging for patients, physicians, and the health-care system. This innovative tool is helping to create capacity for primary care practices and is restoring physicians' joy in medicine. OntarioMD is very proud of our role in this study," said
This study is an important milestone in WELL's mission to tech-enable healthcare providers, helping them reclaim valuable time to focus on delivering high-quality, patient-centered care. By reducing the administrative load and allowing for greater physician-patient interaction, AI scribes are not only improving workflow but also driving better outcomes for both healthcare providers and their patients.
WELL remains committed to advancing digital health solutions that enhance the efficiency of healthcare delivery, improve patient care, and support the long-term well-being of physicians. To learn more about WELL AI Voice, and WELL's AI product suite please visit: https://wellhealth.ai/.
About WELL Health Technologies Corp.
WELL's mission is to tech-enable healthcare providers. We do this by developing the best technologies, services, and support available, which ensures healthcare providers are empowered to positively impact patient outcomes. WELL's comprehensive healthcare and digital platform includes extensive front and back-office management software applications that help physicians run and secure their practices. WELL's solutions enable more than 37,000 healthcare providers between the US and
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