Star Alliance Management Team Firmly Focused on Seamless Customer Experience
- Welcomes
Ambar Franco as Vice President, Customer Experience to reinforce commitment to diverse leadership and industry expertise - Together with CEO
Theo Panagiotoulias , key executives committed to realising the vision of an effortlessly connected world
Luc Lachoix is Star Alliance's Vice President, Digital & Technology. Lachoix is responsible for IT architecture, operations, and security, as well as supporting the IT needs of Star Alliance's Customer Experience and Loyalty business areas. He has served in various roles in the airline industry, including leadership positions at key travel technology companies including Amadeus and Sabre.
Gayatheri Silvakumer serves as Vice President, People and Culture and leads the implementation of Star Alliance's human capital and cultural development vision, focusing on talent retention and organisational development. She has held several senior HR roles across various industries, working with organisations such as
"I am delighted to work with such a diverse leadership team. They bring their extensive experience from within and outside the aviation industry to fast-track our mission of delivering a seamless customer experience at key touch points in their travels," said Theo Panagiotoulias, CEO of Star Alliance. Ambar, Luc, Renato, and Gayatheri, are each passionate about our vision and executing on it, always with our member airlines' end-customer in mind."
About Star Alliance
Established in 1997 as the first truly global airline alliance, the Star Alliance network was founded on a customer value proposition of global reach, worldwide recognition, and seamless service. Since its inception, it has offered the largest and most comprehensive airline network, with a strong emphasis on enhancing the customer experience throughout the entire Alliance journey.
The member airlines are: Aegean Airlines,
Overall, the Star Alliance network currently offers 17,500 daily flights to over 1,150 airports in 189 countries. Further connecting flights are offered by
Visit our website or connect with us on social media:
SOURCE